Frequently Asked Questions
Everything you need to know about our authentic batik collections.
How should I care for my batik garments?
To preserve the vibrant colors and delicate wax-resist patterns, we recommend hand washing in cold water with a mild detergent or specialized batik soap. Avoid wringing and dry in the shade.
Are your products made from authentic handmade batik?
Yes, we specialize in authentic Batik Tulis (hand-drawn) and Batik Cap (hand-stamped) created by skilled artisans using traditional wax-resist dyeing techniques on high-quality cotton and silk.
What are your shipping times and costs?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping takes 7-14 business days depending on your location and selected shipping method.
Can I return or exchange an item if it doesn't fit?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please refer to our size guide before purchasing.
Do you offer wholesale or custom corporate orders?
Yes, we provide wholesale pricing for retailers and can accommodate custom corporate orders for uniforms or events. Please contact our support team for a personalized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital payment methods to ensure a secure checkout process.